Customer Service Policy

Satisfaction Guarantee Logo


LERNIT is dedicated to total customer satisfaction.

 If for any reason you are not satisfied with your progress, or with the conduct of your tutoring sessions, please report your concern to us. We will then work with you and your tutor to resolve any problems which may exist in the provision of tutoring services.

 The First Lesson

The first-hour lesson is fully guaranteed. If after the first hour of tutoring you are not satisfied with the service provided, simply fill out the form Client Request for Waiver of First Hour Fee and the tutor will not collect payment for that one-hour lesson.

 Subsequent Lessons

In the event that your concern expressed with any lesson after the first lesson cannot be resolved, Lernit will, at its discretion, provide you with another tutor, or suspend further lessons. The tutor will provide a refund for any/all remaining pre-paid lessons.